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LEGAL

Privacy Policy - CityApp Africa

Last updated: June 2026

This Privacy Policy forms part of the CityApp Africa Complete Legal Pack and explains how personal data is collected, used and protected for users of the App.

Table of Contents

  1. Introduction
  2. Information Collected
  3. Purpose of Data Processing
  4. Lawful Basis for Processing
  5. Data Sharing
  6. Data Security
  7. User Rights
  8. Data Retention
  9. Contact for Privacy Requests
  10. Data Protection Notice
  11. Community Guidelines
  12. Cookie & Analytics Policy

1. Introduction

CityApp Africa respects user privacy and processes personal data in accordance with applicable data protection laws in the jurisdictions where it operates.

2. Information Collected

Personal Information

  • Name
  • Email address
  • Phone number
  • User account credentials

Device Information

  • Device type
  • IP address
  • Operating system
  • App usage data

Location Data

If enabled, the App may collect location data to show nearby businesses, attractions, events and services.

3. Purpose of Data Processing

Personal data is used to:

  • Provide app services
  • Improve functionality
  • Enable local recommendations
  • Communicate updates
  • Process bookings and reservations where applicable
  • Prevent fraud and abuse

4. Lawful Basis for Processing

Personal data is processed on the basis of:

  • User consent
  • Contractual necessity
  • Legitimate business interest
  • Compliance with legal obligations

5. Data Sharing

User information may be shared with:

  • Technology providers
  • Payment processors
  • Analytics providers
  • Business partners where necessary to deliver requested services
  • Legal authorities where required by law

6. Data Security

The App uses:

  • Encryption
  • Secure servers
  • Access controls
  • System monitoring

to protect user information.

7. User Rights

Users have the right to:

  • Access their data
  • Correct inaccurate data
  • Request deletion
  • Withdraw consent
  • Request information about how their data is processed

8. Data Retention

Personal data is retained only as long as necessary for operational, contractual, regulatory or legal purposes.

9. Contact for Privacy Requests

E-mail: privacy@cityapp.africa

10. Data Protection Notice

This notice informs users how their personal data is handled. The App acts as a Data Controller where applicable under relevant data protection laws.

Data Collected

  • Identification information
  • Device data
  • Usage analytics
  • Location data (where enabled)

Protection Measures

  • Encryption
  • Limited internal access
  • Security monitoring

Breach Notification

In the event of a data breach, affected users and regulators will be notified as required by applicable law.

11. Community Guidelines

To ensure a respectful environment, users must follow these guidelines.

Users Must Not

  • Post offensive or discriminatory content
  • Spread misinformation
  • Promote illegal services
  • Harass other users

Listings and Reviews

Users must ensure reviews and listings are:

  • Truthful
  • Respectful
  • Non-defamatory

Violations may lead to:

  • Content removal
  • Account suspension
  • Permanent ban